Job Description

Bank OZK

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts.

Job Purpose & Scope: Responsible for placing, tracking, and delivering appraisal orders through the Collateral Management System (CMS) and Real Estate Information Management System (RIMS).

Essential Job Functions:

• Manages and prioritizes an appraisal order pipeline.
• Verifies appraisal order information in CMS or RIMS and engages appraisers for assignment.
• Facilitates communication between the vendor and loan production staff throughout the appraisal engagement period.
• Serves as the primary point of contact in charge of answering questions on active requests.
• Communicates with appraisers for status updates to ensure appraisal reports are delivered on time.
• Escalates file issues as needed.
• Completes weekly vendor invoicing and assists with the administration of the approved appraiser panel.
• Ensures satisfactory ongoing monitoring and coordination of appraisal vendor status.
• Collects and archives vendor compliance documentation.
• Completes special projects as assigned by the Process Manager.
• Tracks, communicates, and escalates process risks and issues.
• Generates CMS and RIMS reports.
• Maintains good punctuality and attendance to work.
• Follows Bank policy, procedures and guidelines.
• Performs other responsibilities as assigned.

Knowledge, Skills & Abilities:

• Knowledge of real estate software platforms such as RIMS and CMS.
• Ability to communicate effectively both verbally and in writing.
• Ability to demonstrate initiative to accomplish work objectives.
• Ability to work effectively and demonstrate flexibility in a continually changing environment.
• Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills.
• Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.
• Ability to work without close supervision.
• Ability to demonstrate effective customer service skills.
• Ability to maintain confidentiality.
• Ability to work extended hours.
• Ability to work effectively in a team environment.
• Ability to maintain attention to detail.
• Ability to demonstrate effective time management skills.
• Ability to proactively recognize potential problems and respond accordingly.
• Ability to identify and resolve problems in a timely manner.
• Skill in using computer and including Microsoft Office including Outlook, Word, Excel, PowerPoint, and Visio.

Basic Qualifications:

• High school diploma or equivalent, required.
• Minimum of six (6) months of work experience with MS Office suite of products, preferred.
• Experience with CMS or RIMS, preferred.

Job Expectations: Operate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

EEO Statement: Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

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