Job Description

Why Arbella?


At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.
Other perks include:
• On-site gym and fitness classes and one-on-one personal training
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other
Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.


It's no wonder our employees have voted Arbella one of the Boston Business Journal's "Best Places to Work" every year since 2009!

Responsible for the equitable and efficient distribution of supplement appraisal assignments for a diverse team of staff appraisers. Using/monitoring MS Outlook Supplement Inbox in conjunction with Mitchell WorkCenter and CWS to triage supplement requests from repair partners.

Become familiar with appraiser capacity, territory volume and cycle times to optimize time to supplement estimate completion while optimizing the supplement desk appraisers to help reduce the use of field appraisal resources.

Review assignment trends, keeping the Appraisal leadership group aware of supplement volume, MOIs, anticipated workflow adjustments or opportunities for expedited supplement process. Must maintain constant communication and awareness of department backlog and cycle times, acting as point person for escalated supplement requests.

Deliver monthly reporting on the effectiveness of distribution protocols, with recommendations to address any gaps with any/all supplement requests. Monitor adherence to all applicable CMRs, managing/resolving supplement issues as needed directly with Staff Appraisers and/or Appraisal Team Managers, ensuring a positive Arbella customer claim experience.
Key Responsibilities:

• Manage direct assign/estimate dispatch system for territory/appraiser supplement assignments, accurately routing estimate requests, avoiding unnecessary reassignment and service delivery delays.
• Review requests and input appropriate supplement requests through the claim platform (CWS) in compliance with applicable CMR, avoiding unnecessary delays and escalating critical requests, as appropriate.
• Closely monitor supplement assignments, ensuring they remain in compliance with CMRs and working with Staff Appraisers to address BCO concerns on supplement order timeframes. Maintain supporting supplement email requests for documentation or when escalations occur.
• Keep Appraisal leadership aware of potential volume supplement requests or individual assignment protocol adjustments. May assist Desk Unit in requesting additional information/documentation where necessary and appropriate.
• Assists with maintenance of supplement inbox, Mitchell WorkCenter, including making sure appraisal instructions or office closures are properly noted on all auto replies.
• Demonstrate flexibility in triaging supplement task assignments, workdays (Saturday) and demands associated with catastrophic (CAT) events. Ability to provide administrative support for field appraisal team, as necessary.
• Performs other related duties as required.

Key Requirements:

• Bachelor's degree is desirable.
• Experience with CWS, Mitchell Work Center is a plus.
• Work experience or exposure to Claims is a plus (CTA or CSC departments).
• Experience with Microsoft outlook.
• Interest in obtaining the Appraiser license in the future and a career in Appraisal is desirable.
• Must be detailed, organized and have good time management skills.
• Prioritization, sense of urgency and good follow up skills required
• Excellent communication, customer service and collaboration skills.

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $45,000 ($23.88 an hour) - $50,000 ($26.53 an hour) based on a variety of factors including, but not limited to, relevant skills and experience,.

Please note: The advertised pay range is not a guarantee or promise of a specific wage.

Job Tags

Hourly pay, Work experience placement, Work at office, Flexible hours,

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