Job Description

Customer Service Representative And Virtual Assistant

Career opportunity with an exciting growing company as a Customer Service Representative and Virtual Assistant.

We have an exciting opportunity for a candidate who:

• Is looking to be valued as part of a growing team
• Wants a long-term stable career
• Can work independently and be self-sufficient whilst also having the ability to work as part of a team

So who are we?

We are:

• A rapidly growing Serviced Accommodation/Vacation Rental Management business
• Marketing our properties on Online Travel Agent (OTA) websites such as Air BnB and Upgrade to see actual info
• Dealing with both leisure and corporate guests, who would like to stay & are staying in our houses and apartments
• Working to expand our business to increase our market space in our current local market, and explore operating in other local areas

The day-to-day activities of the job role would include (but are not limited to) the following:

• Inbound Calls (Guests, OTA's, Housekeeping)
• Outbound calls (Callbacks, follow-ups)
• Email Management (Zero inbox rule)
• Guest Management (using our simple drag & drop system)
• Scheduling cleaning & maintenance
• Ad-hoc tasks such as producing documents, spreadsheets, presentations, etc.
• Strong team communication (via Slack)
• Guest Feedback Management

The right candidate will have a background with:

• Customer Services Experience
• Confidence in speaking with people from the United Kingdom
• Good written communication (English)
• Good verbal communication (English)
• Willingness to learn new systems
• Experience as a VA is preferable

Experience in the Hospitality industry itself is not essential as full training will be given but knowledge or previous experience working with Air BnB, booking.com or Uplisting channel manager would be looked upon favourably.

We look forward to hearing from someone excited to bring value to the company and who has the vision and commitment to be able to grow with us.

We look forward to receiving your application.

Location: Fully Remote

UK Working Hours: 4 pm - 12 am

Salary Range: R8 000 - R10 000

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