Role: Desktop and Mobility Support
Location: Concord, NC (Onsite)
Job Type: Full Time
Job Description
Must Have Technical/Functional Skills
Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support,
Roles & Responsibilities
Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of
Laptop/Desktop/VDI
Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components
like MS Office/VPN/Anti-Virus/Skype etc.
Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
Deployment of device drivers and windows patch updates
Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
Manage the Security compliance health status of end user workstations
Monitor security patching status and remedy deficiencies proactively
Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from
Service Desk team
Adjust configuration options as required to resolve defects identified while performing corrective action on a device
Investigate desktop level incidents and identify root causes to be able to provide solutions.
Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
Support Windows 11 Feature upgrade using modern management techniques - SCCM/Auto Pilot
L2 Workstations operational support
Monitor and report on User experience.
Report on Workstation image deployments and patch compliance metrics
Salary Range: $60,000 $70,000 Year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
...Production functions, at the direction of the Production and Plant Manager. Principal Job Responsibilities : Holds daily pre-shift meetings and communicates any relevant information to the employees Completes daily paperwork and turns into Production...
...affordable, and on-demand mobility solutions are available in cities globally. We take a collaborative, community-first approach to... ...and work there. Role Overview: The Sr. City Operations Manager role at Bird is a pivotal position responsible for driving operational...
...data, content, and light research tasks in a fully remote role. Review and organise information, complete structured tasks, and provide... ...tasks such as data entry and validation, basic content review, online research, light analysis, AI-output review, documentation, and coordination...
...Microsoftfocused consulting and managed services provider. We help... ..., with a mission to make CMMC Level 2 practical and sustainable through... ... Enablement (fixedprice projects) Managed Services Security... ...Enforce PSA hygiene: time entry completeness, correct ticket types...
...environmental sustainability, and business stability to create a better financial system - a system that drives inclusive prosperity to benefit... ...of calling on existing and potential clients, both in person and by phone. You will actively assess clients' financial information...