Desktop Support (L1) #988468 Job at Dexian, Brookshire, TX

OVFicXNGTitXZWlaalJLK21SWGVpcHVxa1E9PQ==
  • Dexian
  • Brookshire, TX

Job Description

Job Description

Job Title : Level 1 Desktop Support Technician

Location: Brookshire, TX (Onsite)

Job Type: Full-Time

Experience Level: Entry to Junior (1 –2 years)

Job Summary

We are seeking a reliable and customer-focused Level 1 Desktop Support Technician to provide first-line technical support to end users in our Brookshire, TX location. The ideal candidate will have a strong foundation in IT fundamentals, excellent communication skills, and a CompTIA certification (A+, Network+, or equivalent).

Key Responsibilities

  • Provide Level 1 technical support for hardware, software, and peripheral issues
  • Troubleshoot issues related to Windows and/or macOS systems
  • Support users with login issues, password resets, and basic account access
  • Install, configure, and maintain desktops, laptops, printers, and mobile devices
  • Escalate unresolved issues to Level 2 support teams as needed
  • Document incidents, requests, and resolutions in a ticketing system
  • Assist with new hire onboarding and equipment setup
  • Follow IT policies, procedures, and security best practices
  • Deliver professional and courteous support to all end users

Required Qualifications

  • CompTIA A+ certification (required)
  • (Network+ or Security+ is a plus)
  • Basic knowledge of:
  • Windows 10/11 (macOS exposure a plus)
  • Microsoft 365 (Outlook, Teams, OneDrive)
  • Hardware troubleshooting (desktops, laptops, peripherals)
  • Strong verbal and written communication skills
  • Ability to work onsite in Brookshire, TX
  • Willingness to learn and grow in an IT support environment

Preferred Qualifications

  • Previous experience in a Help Desk or Desktop Support role
  • Familiarity with:
  • Active Directory (user accounts, password resets)
  • Ticketing systems (ServiceNow, Jira, Zendesk, etc.)
  • Remote support tools
  • Customer service or technical support background

Work Environment

  • Onsite support in an office or warehouse environment
  • May require walking, lifting IT equipment (up to ~25 lbs)
  • Standard business hours; occasional after-hours support may be required

Compensation & Benefits

  • Competitive hourly rate or salary (based on experience)
  • Benefits package may include health insurance, PTO, and paid holidays
  • Opportunity for training, certification growth, and career advancement

Job Tags

Hourly pay, Full time, Work at office, Remote work,

Similar Jobs

Taymax HQ, LLC

Planet Fitness - General Manager - Charlotte Pike Job at Taymax HQ, LLC

 ...have a high school diploma/GED equivalent and have a passion for fitness and health. One to three years of experience in a management...  ...About Us Taymax Group, LP is a multi-unit franchisee of Planet Fitness, which is one of the largest and fastest-growing franchisors... 

Sport Clips

Hair Stylist Job at Sport Clips

 ...stylists (with leadership roles available) to provide haircuts and customer service at a Greeley salon, offering base pay plus tips, retail/service bonuses, paid training, PTO, and benefits for full-time staff. Candidates should be skilled in haircutting, customer-... 

Pulse Healthcare Services

Travel Respiratory Therapist Job at Pulse Healthcare Services

 ...00-07:00:00 About Pulse Healthcare Services At Pulse Healthcare we pride ourselves in being more than just a recruiting and staffing agency. Pulse has the capability through our extensive network of contracts to place our nurses across different regions and health systems... 

University of Vermont Health - UVM Medical Center

Staff Psychologist -Cancer Center Job at University of Vermont Health - UVM Medical Center

 ...patients referred in both inpatient medical and outpatient settings. In addition, this psychologist may provide clinical supervision to Psychology Residents and Postdoctoral Fellows. Collaboration with and consultation to medical providers, nursing staff and others would also... 

NIKE

Senior Designer, Bras & Leggings Apparel Product Design Job at NIKE

 ...NIKE, Inc. designs the future. At NIKE, Inc. designers chase their curiosities and build whats next, shaping the culture and advancing human potential. The Design teams include artists, inventors and specialists, all with different focuses, including color and material...