Funeral Home and Cemetery Sales Advisor Job at AMERICAN CEMETERY SERVICES LLP, Wooster, OH

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  • AMERICAN CEMETERY SERVICES LLP
  • Wooster, OH

Job Description

Job Description

Job Description

Job Overview

Join Our Team as a Family Service Advisor – Make a Difference Every Day!

Are you a compassionate and service-oriented professional looking for a meaningful career?  Roberts Funeral Home and Sherwood Memorial Gardens — the area’s only funeral home, cemetery, and crematory combination —is seeking a Family Service Advisor to join our dedicated team.

Why This Role Matters

As a Family Service Advisor, you will play a vital role in guiding families through important end-of-life decisions with care and expertise. Whether assisting families after a loss, helping them pre-arrange their plans, or answering cemetery-related questions, your work will bring comfort and peace of mind during crucial moments. We offer a wide range of cremation options, ensuring families have personalized choices. We are a progressive organization that applies the latest technology and CRM tools to enhance our services and stay connected with the families we serve

What You’ll Do:

  • Assist families with cemetery and cremation arrangements after a loss
  • Provide exceptional customer service for those seeking information about our cemetery and funeral services
  • Educate and guide families on pre-arrangements, pre-funding, and near-need planning
  • Support families through our Healing Begins Here program, ensuring they have the resources they need
  • Work closely with the funeral home and cemetery teams to provide seamless service
  • Engage in community outreach to raise awareness about pre-planning options

What We’re Looking For:

  • A passion for helping others with empathy and professionalism
  • Strong communication and customer service skills
  • Ability to educate and guide families through important decisions
  • Self-motivated and organized with attention to detail
  • Previous experience in sales, customer service, or funeral/cemetery services is a plus, but not required

Our motto:

"Serving Families with Personalized Options to Provide Lasting Memories."

If you’re looking for a meaningful career where you can truly make a difference , we would love to meet you.

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