Job Description

Housekeeping Manager MCR Hotels Sheraton New York Times Square Hotel Job Overview The Housekeeping Manager will assist in managing the housekeeping functions and staff daily to ensure guest rooms, public spaces, and team member areas are clean and well maintained. This person will inspect areas of responsibility and follow up with a plan for improving results. The role strives to continually improve guest and team member satisfaction and maximize the financial performance of the department. The ideal candidate is highly detail oriented, meticulous, with a strong ability to connect and engage team members and guests. Responsibilities Verify that guest room status is communicated to the Front Desk in a timely and efficient manner. Inspect guestrooms daily. Utilize a list of rooms to be cleaned immediately and prospective check‑outs or discharges to prepare work assignments. Inventory stock to ensure adequate supplies. Supervise an effective inspection program for all guestrooms and public space. Understand the impact of department’s operations on overall hotel success. Verify all team members have proper supplies, equipment, and uniforms. Communicate areas that need attention to staff and follow up to ensure completion. Participate in departmental meetings and continually communicate a clear and consistent message regarding departmental goals to produce desired results. Use all available on‑the‑job training tools to train new Room Attendants and provide follow‑up training as needed. Establish and maintain open, collaborative relationships with team members. Participate in scheduling team members to business demands and track team members’ time and attendance. Verify team members understand expectations and parameters. Administer property policies fairly and consistently; disciplinary procedures and documentation are completed according to SOPs and LSOPs. Supervise staffing levels to ensure that guest housekeeping, operational needs, and financial objectives are met. Observe behaviors of team members and provide feedback to individuals. Participate in an ongoing team member recognition program. Solicit team member feedback, utilize an open door policy, and review team member satisfaction results to identify and address problems or concerns. Participate in the development and implementation of corrective action plans to improve guest satisfaction. Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement. Respond to and handle guest problems and complaints. Other duties as assigned. Requirements High school diploma or equivalent. 2 years’ experience in hotel housekeeping or related field. Effective communication both verbally and written. Effective listening skills to understand and clarify concerns from team and guests. Experience working in a labor‑organized environment preferred. Organizational skills and attention to detail. Proficient in the use of Microsoft Office. Excellent time management. A can‑do attitude and a hands‑on approach. A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel. Benefits Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance – available after 30 days of employment for full‑time team members. About MCR Hotels MCR is the 3rd‑largest hotel owner‑operator in the United States, founded in 2006. With offices in New York City, Dallas, Chicago, and Richmond, VA, MCR manages a $5.0 billion portfolio of 148 premium‑branded hotels across 37 states and 106 cities. The company employs more than 7,000 team members and operates hotels under 9 Marriott brands, 8 Hilton brands, and a number of independent hotels. MCR has received numerous industry awards and recognitions. #J-18808-Ljbffr MCR Hotels

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