IT Help Desk Specialist Job at NPAworldwide, Folsom, CA

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  • NPAworldwide
  • Folsom, CA

Job Description

Job description:

A growing healthcare organization is seeking a Healthcare IT Help Desk Specialist to support clinical and administrative staff with day-to-day technology needs. This role focuses on providing high-quality technical support for electronic medical systems, user accounts, and core applications in a HIPAA-regulated environment.

Key Responsibilities
  • Answer inbound help desk calls, tickets, and emails from internal users (clinical and non-clinical).
  • Provide first-level support for common issues including:
  • Password resets and account lockouts
  • EMR/EHR and healthcare application access issues
  • VPN, email, and basic connectivity problems
  • Troubleshoot software and basic hardware issues following documented procedures and knowledge base articles.
  • Properly document all incidents, actions taken, and resolutions in the ticketing system.
  • Escalate complex issues to higher-level support or application teams as needed.
  • Deliver outstanding customer service to users of all technical skill levels and backgrounds.
  • Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies.
  • Support increased call volumes during peak periods and special projects.
Qualifications:
  • High school diploma or GED required; associate degree in IT or related field preferred.
  • MediClear Certification (or equivalent HIPAA certificate) required.
  • 1+ year of IT help desk, service desk, or technical support experience preferred.
  • Experience supporting users in a healthcare or clinical environment strongly preferred (EMR/EHR, clinical apps, etc.).
  • Comfortable handling high call volumes and managing multiple tickets at once.
  • Strong problem-solving skills and the ability to remain calm and professional under pressure.
Why is This a Great Opportunity:

Fast growing healthcare company with room to advance

Salary Type : Annual Salary

Salary Min : $ 95000

Salary Max : $ 120000

Currency Type : USD

Job Tags

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