Job Description

Position: Network Desktop Support Engineer

Location: Tampa, FL (onsite 5 days a week)

Duration: Direct hire

Job Summary

We are seeking a skilled Network Desktop Support Engineer to provide hands-on technical support with a strong focus on network infrastructure, security, and hybrid on-prem to cloud environments . This role is responsible for supporting end users while also managing, troubleshooting, and improving routers, switches, VPNs, firewalls, and connectivity between on-premises and cloud platforms. The ideal candidate combines traditional desktop support expertise with solid networking and infrastructure knowledge.

Key Responsibilities

Network & Infrastructure Support

• Configure, support, and troubleshoot routers, switches, wireless access points, and network cabling
• Monitor and maintain LAN, WAN, and WLAN environments
• Administer and troubleshoot VPN technologies (site-to-site and remote access)
• Configure and support firewalls (rules, NAT, security policies, firmware updates)
• Diagnose and resolve network performance, latency, and connectivity issues
• Maintain network documentation, diagrams, and IP address management

Desktop & End-User Support

• Provide Level 2/3 desktop support for Windows and macOS environments
• Troubleshoot hardware, software, OS, and peripheral issues
• Support Microsoft 365, email, collaboration tools, and endpoint security solutions
• Assist with workstation builds, imaging, patching, and lifecycle management
• Escalate and coordinate with vendors or internal teams when required

On-Prem to Cloud & Hybrid Environment Support

• Support hybrid infrastructure integrating on-prem systems with cloud platforms (AWS, Azure, or GCP)
• Assist in on-prem to cloud migration projects , including network connectivity, VPNs, and security considerations
• Support cloud networking components such as VPC/VNETs, subnets, routing tables, and security groups
• Monitor and troubleshoot cloud connectivity and performance

Security & Compliance

• Enforce network and endpoint security best practices
• Assist with vulnerability remediation and patch management
• Support MFA, secure remote access, and identity-based access controls
• Participate in incident response and root cause analysis

Operational & Project Support

• Participate in network upgrades, refreshes, and expansion projects
• Perform routine maintenance, backups, and change management activities
• Create and maintain technical documentation and SOPs
• Provide after-hours or on-call support as required

Required Qualifications

• 3+ years of experience in IT support with strong networking responsibilities
• Solid hands-on experience with routers, switches, firewalls, and VPNs
• Strong understanding of TCP/IP, DNS, DHCP, VLANs, routing, and NAT
• Experience supporting Windows and/or macOS desktop environments
• Familiarity with hybrid on-prem and cloud networking
• Ability to troubleshoot complex issues across multiple technology layers

Preferred Qualifications

• Experience with Cisco, Fortinet, Palo Alto, Meraki, Aruba, or similar network devices
• Exposure to AWS, Azure, or GCP networking
• Knowledge of SD-WAN technologies
• Experience with Active Directory, Azure AD, Intune, or similar identity platforms
• Networking or cloud certifications (e.g., CCNA, Network+, Azure/AWS Associate )

Soft Skills

• Strong problem-solving and analytical skills
• Excellent communication and customer service mindset
• Ability to manage multiple priorities in a fast-paced environment
• Strong documentation and organizational skills
• Team-oriented with the ability to work independently

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