ServiceNow Developer - ITSM & ITOM Job at Purple Drive, San Francisco, CA

OWc3cHNGeCtVZUtjamhTNW54RGRqNWs9
  • Purple Drive
  • San Francisco, CA

Job Description

ob Description

We are looking for a skilled ServiceNow Developer with strong hands-on experience in ITSM and ITOM modules. The ideal candidate will be responsible for designing, developing, configuring, and implementing ServiceNow solutions that support IT service management and operational visibility across the enterprise.

Key Responsibilities

  • Design, develop, and customize ServiceNow applications with a focus on ITSM and ITOM

  • Configure and enhance ITSM modules including:

    • Incident Management

    • Problem Management

    • Change Management

    • Request Management

    • Service Catalog

  • Implement and support ITOM capabilities such as:

    • Discovery

    • Service Mapping

    • Event Management

    • CMDB health and governance

  • Develop custom workflows, business rules, client scripts, UI policies, Script Includes, and ACLs

  • Integrate ServiceNow with external systems using REST/SOAP APIs

  • Perform CMDB modeling, reconciliation, normalization, and data integrity checks

  • Support platform upgrades, patches, and performance optimization

  • Collaborate with stakeholders to gather requirements and translate them into technical solutions

  • Provide technical documentation and support knowledge transfer activities

  • Follow ServiceNow best practices and governance standards

Required Skills & Qualifications

  • 10+ years of hands-on ServiceNow development experience

  • Strong experience with ITSM processes and implementations

  • Solid hands-on experience in ITOM (Discovery, Service Mapping, Event Management)

  • Strong knowledge of JavaScript , Glide API, and ServiceNow scripting

  • Experience working with CMDB , CI classes, and relationships

  • Hands-on experience with integrations using REST/SOAP

  • Experience with ServiceNow update sets and scoped applications

  • Understanding of Agile/Scrum methodologies

  • Excellent communication and problem-solving skills

Job Tags

Similar Jobs

Verst Group Logistics Inc

Service Desk Support Job at Verst Group Logistics Inc

Service Desk Support Location Walton, KY : POSITION SUMMARY: The Service Desk Support Associate is responsible to serve as the first point of contact for our employees on Tier 1 related IT issues. The Service Desk Support Associate is responsible to diagnose and problem... 

Core Medical Group

Travel Physical Therapist Assistant (PTA) Job at Core Medical Group

 ...Job Description Core Medical Group is seeking a travel Physical Therapy Assistant for a travel job in Wellesley, Massachusetts....  ...with tax-free stipend amount to be determined. Posted job title: PTA About Core Medical Group CoreMedical Group is one of the largest... 

SUMO Medical Staffing

Pediatrics Physician Assistant Job at SUMO Medical Staffing

 ...Physician Otolaryngology Locum near Keyes, California (CA).Sumo Medical Staffing is recruiting an experienced Physician Otolaryngology Locum (to assist with outpatient clinic) to work in coverage near Keyes, California. Anticipating coverage for weekends, including days... 

MATE the Label

Creative Director Job at MATE the Label

 ...Creative Director Location: Los Angeles, CA (Hybrid 3x/week in-office or on set) MATE the Label is looking for an exceptional and forward-thinking Creative Director to join our growing Brand Creative Team. This is a unique opportunity to shape the creative... 

Universal Health Services

TRANSCRIPTIONIST Job at Universal Health Services

 ...Join Our Team! Pathology Transcriptionist Full Time Position Located at Corona Regional Medical Center in Corona, CA Reporting to the Pathologist and Pathology Coordinator this position is responsible for transcribing all reports and letters. The accuracy rate...